Refund policy

Return Policy

We have a 60-day money-back guarantee, meaning you have 60 days to request a refund after receiving your product.

How Returns Work

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To initiate a return, contact us at support@sereneherbs.com. We'll send you return instructions right away.

If your return is accepted, we will process your refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear on your statement.

Damages & Issues

Please inspect your order upon receipt. If the product is defective, damaged, or you received the wrong item, contact us immediately so we can make it right.

Refunds

We will notify you once we receive and inspect your return. If approved, you will automatically receive the refund via your original payment method within 10 business days.

If it has been more than 15 business days since we approved your return, please contact us at support@sereneherbs.com.